Troubleshooting and Support Resources
Creating an Account
Setting Up Your First Monitor
Dashboard Overview
Features & Tools
Step-by-step Guide
Creating an account with us is the first step to start monitoring your website's performance. Simply click on the "Sign Up" button on our homepage and fill in the required information. Once you have registered, you will receive a verification email. Follow the instructions in the email to verify your account and complete your profile setup. This process ensures your account is secure and ready for use.
Verification Process
Information on verifying your email and completing your profile.
Understanding Reports
Explanation of the different sections and metrics in the reports.
How do I upgrade my plan?
To upgrade your plan, go to the "Account Settings" section, select "Billing," and choose the plan that best fits your needs. Follow the prompts to complete the upgrade process.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, Stripe, and direct bank transfers. Visit our Billing FAQ for more details.
Our support team is here to help! Contact Support or visit our Community Forum to connect with other users.
Choosing What to Monitor
Setting up your first monitor is easy and straightforward. Begin by logging into your account and navigating to the "Add Monitor" section.
Step-by-step Setup
Here, you can select what aspects of your website you want to monitor, such as uptime, load time, or specific transactions. Follow the step-by-step setup guide, which will walk you through configuring your monitor settings.
Customizing Alerts
Don't forget to customize your alerts to receive notifications via email, SMS, or through our mobile app, so you're always informed about your website's status.
Enter the URL to be Monitored
Provide the full URL of the website or specific page you want to monitor. Make sure the URL is correct to avoid monitoring errors.
Select Monitoring Locations
Choose multiple locations around the world to monitor your site’s performance globally. This helps in identifying regional issues.
Navigating the Dashboard
Our dashboard gives you a comprehensive view of your website's performance at a glance. It displays real-time data, historical trends, and key metrics crucial for maintaining optimal performance. You'll find sections for uptime, response times, and any detected issues. Tooltips and help icons are available throughout to assist you.
Real-Time Status
Uptime Status: Shows the current uptime status of your monitored websites. Green means up and running; red signifies downtime.
Current Alerts: Shows active alerts for issues detected in real time. Click each alert for details and suggested actions.
Performance Metrics
Graphs showing average response times over the last hour, day, week, and month help you spot trends and bottlenecks.
Detailed stats show how long your site loads from different monitoring locations, including averages and key element timings.
Incident History
A chronological log of downtime incidents with duration and cause helps diagnose recurring issues and understand business impact.
Customizing the Dashboard
Dashboard Widgets: Add, remove, or rearrange widgets to show the metrics that matter most.
Saved Views: Create views tailored to performance, uptime focus, or incident management.
Real-Time Monitoring
Real-time monitoring lets you keep an eye on performance around the clock. The system continuously checks for downtime or issues the moment they occur. Set up alerts to be notified immediately and act quickly to minimize impact.
Setting Up Real-Time Alerts
Define Monitoring Intervals: Choose how often checks run (e.g., every minute or every 5 minutes).
Configure Alert Settings: Send alerts via email, SMS, or push. Customize triggers for downtime, slow response, or failed transactions.
Escalation Policies: Notify different team members based on severity and duration so critical issues reach the right people promptly.
Historical Data Analysis
Historical data is stored per your plan. Review the last day, week, month, or year to analyze trends.
Visualize data with charts and compare periods to spot patterns and potential issues.
Schedule reports to be generated and emailed automatically at regular intervals.
Uptime & Performance Reports
Uptime Percentage: Percentage of time your website was online.
Downtime Events: Start time, duration, and cause of each event.
Response Times: Average and peak response times to gauge page speed.
API Monitoring
Importance of API Monitoring: APIs power modern apps. Monitoring ensures availability and performance so dependent services aren't disrupted.
SSL Certificate Monitoring
SSL certificates are essential for security. Monitoring ensures they're valid and not expired, preventing browser warnings and trust issues.
Enter the domain and specify which certificates to monitor. The system checks their status regularly.
Receive alerts before expiration so you have time to renew and avoid disruptions.
User Guide for Adding all the Services !!
This user guide will help you effectively monitor your services by adding ports, webpages, APIs, SSL certificates, domains, pings, keywords, and cron jobs. Follow the step-by-step instructions provided to ensure your services are monitored seamlessly. Whether you need to keep an eye on server ports, verify website uptime, check API responses, or ensure SSL certificates and domains are functioning correctly, we've got you covered. You can also monitor keywords on webpages, perform regular pings, and track cron job execution. If you have any questions, our support team is here to assist.
1 . Adding a Port to Your Monitoring Dashboard !!
To add a new port for monitoring, follow these steps:
Navigate to the Port Listing Page:
Click on the “Add Port” button.
Fill in the Port Details:
Name: Enter a unique name for the server.
Server Address: Provide the server address (domain or IP) without http or https.
Port: Specify the port number to check.
Ping Interval: Select a supported interval. If not selected, the default interval will be used.
Location: Select at least one location to monitor the port.
Add the Port:
Click the “Add” button.
If the port is down when adding, you'll see a "Server is not up" warning. Verify details and try again, or bypass it by selecting "Skip Test Connection".
2 . Adding a Webpage to Your Monitoring Dashboard !!
To add a new webpage for monitoring:
Navigate to the Webpage Listing Page:
Click on the “Add Webpage” button.
Fill in the Webpage Details:
Name: Enter a unique name for your webpage.
URL: Provide your webpage domain with protocol, e.g. https://www.google.com, https://monitoring.zone.
Expected Response Code: Enter the expected HTTP status for the URL.
Ping Interval: Select a supported interval. If not selected, the plan default is used.
Location: Select at least one location to monitor the webpage.
Add the Webpage:
Click the “Add” button.
If the webpage is down when adding, you'll see a "Webpage is not up" warning. Verify details or choose "Skip Test Connection".
3 . User Guide for Adding and Monitoring an API !!
This guide will assist you in adding and monitoring an API effectively.
Navigate to the API Listing Page:
Click on the “Add API” button.
Fill in the API Details:
Name: Enter a unique name for the API.
URL: Provide the API URL (e.g., https://reqres.in/api/products/3).
Method: Select the HTTP method (POST, PUT, GET, DELETE).
Expected Response Code: Enter the expected HTTP status.
JSON Data: Optionally add JSON payload for POST/PUT.
Ping Interval: Select a supported interval; default applies if none is chosen.
Location: Select at least one location to monitor the API.
Add the API:
Click the “Add” button.
If the API is down when adding, you'll see an "API is not up" warning. Verify details or choose "Skip Test Connection".
4 . Adding and Monitoring SSL Certificates !!!
This guide helps you add and monitor SSL certificates efficiently.
Navigate to the SSL Listing Page:
Click on the “Add SSL” button.
Fill in the SSL Details:
Name: Enter a unique name for the SSL certificate.
URL: Provide the exact domain name to monitor.
SSL Port: Typically 443.
Expected Response Code: Enter the expected HTTP status for the URL.
Location: Select at least one location to monitor.
Add the SSL:
Click the “Add” button.
5 . Adding a Domain !!
Add and monitor domains efficiently:
Navigate to the Domain Listing Page:
Click on the “Add Domain” button.
Fill in the Domain Details:
URL: Enter the exact domain name (e.g., google.com).
Location: Select at least one location to monitor the domain.
Add the Domain:
Click the “Add” button.
6 . Adding a Ping !!
This guide will help you add and monitor pings efficiently.
Navigate to the Ping Listing Page:
Click on the “Add Ping” button.
Fill in the Ping Details:
Name: Enter a unique name for your ping.
Address: Enter the IP or domain address of the server.
Ping Interval: Select a supported interval; plan default applies otherwise.
Location: Select at least one location to monitor the ping.
Add the Ping:
Click the “Add” button.
7 . Adding a Cron Job!!
Follow the steps below to ensure your cron jobs are monitored accurately.
Navigate to the Cron Listing Page:
Click on the “Add Cron” button.
Fill in the Cron Details:
Name: Enter a recognizable name for the cron job.
Cron Interval: Select how often you want to check for runs.
Alert Threshold: Minutes after which an alert is sent if the cron hasn't run.
Add the Cron:
After adding, you'll receive a cron URL similar to:
(your cron command) && curl -X GET https://app.webstatus247.com/cron_invoke_end/a19c3864-886e-495c-b182-d6c91da314edAppend the URL starting from “&& curl” to your cron command.
