Why Is My Monitor Status Wrong on WebStatus247 ?

1. WebStatus247 Requests Are Blocked by Your Hosting Provider

If your site is accessible to you whereas WebStatus247 shows that it is down, it means that your hosting provider is blocking the monitoring requests that we send from our servers. This situation is often the reason for false downtime notifications in uptime monitoring. Solution: Request your provider to allow-list the WebStatus247 monitoring IPs that are used for checks. Can I help you? Follow our allow-listing guide for detailed steps.

2. Requests Are Blocked by Your Server Firewall

Your server firewall may reject the request from an external service such as WebStatus247 trying to reach your site. Hence, the reports of unreachable status will be issued despite the fact that the site is live for visitors.

Solution: Verify the settings of your server firewall and be sure that our monitoring IPs are allowed. Check out our firewall compatibility guide for more information.

3. Website Security Plugins Are Blocking Us

Security plugins or web application firewalls (like Wordfence, Sucuri, etc.) are designed to block traffic that intends to harm your site; however, they can also prevent legitimate monitoring checks from WebStatus247.

Solution: Modify your plugin configuration to "allow" our user agents and IPs. Go through our security plugin configuration lesson if you need more assistance.

4. Cached Content Affecting Monitor Reports

The reason is that your server or a CDN such as Cloudflare might be delivering a cached error page to the monitoring sensors even after the outage has been resolved, which results in continuous notifications of downtime.

Solution: Remove any cache from your hosting or CDN platform and think of using our cache-bypass feature to get the real-time checks.

5. Server Doesn’t Handle HEAD Requests Properly

As a rule, WebStatus247 employs the HTTP HEAD method for monitoring as it is quick and resource-saving. Certain servers, however, might not treat the HEAD requests in the same way as GET (the normal browser request), and this might result in the issuance of downtime alerts.

Solution: Change your server settings to be able to handle HEAD requests or change your monitor at WebStatus247 to use the GET method. Find out more in our monitoring method setup guide.

6. Heartbeat Monitor Not Receiving Pings

Heartbeat monitors are reliant on your website or app regularly pinging WebStatus247. If the pings are stopped or delayed, we will show the service as unavailable.

Solution: Make sure your scheduled cron jobs or scripts are active and sending heartbeat requests as planned. Learn more from our heartbeat monitoring documentation

7. Try Restarting Your Monitor

There are times when just stopping and starting your monitor again can fix a reporting error and make sure that our systems get a new check of your site.

Solution: Access your dashboard, temporarily stop the monitor which is affected, and then restart it. If the problem is persistent, contact our customer support

Pro Tip: Resolve False Status Alerts

Dive deeper into resolving false status alerts by following our downtime troubleshooting checklist. These steps can help ensure that your uptime monitoring is accurate and reliable.

Need More Help?

If these steps fail to fix your problem and you require additional support, please get in touch with our assistance team via your WebStatus247 support portal. We are here to make your uptime monitoring experience hassle-free.

Knowledge Base & Tips

Also, check out our Knowledge Base for detailed guides, feature explanations, and proactive website monitoring tips!

WebStatus247 – The fastest, most accurate, and effortless way to detect website downtime.